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Holiday Hours
Closed Easter, Thanksgiving Day, Christmas Day and New Year's Day

FAQs



Q:What is an Urgent Care ?

A: Urgent Care treats patients who have an injury or illness that requires immediate care but is not usually serious enough to require a visit to an emergency room. Compass Urgent Care is a walk-in medical facility where you will be seen without an appointment. We are dedicated to providing you with high-quality medical care in situations when you need it the most. Our endeavor is to minimize wait times usually encountered in the ER.

Q: When should I go to an Urgent Care ?

  • When you want fast, caring service for minor emergencies.
  • You can't get a timely appointment with your physician
  • You do not have time to wait in a hospital emergency room
  • Your regular clinic is closed or your physician is on vacation.

Q: What services are available at Urgent Care ?

A: Although, sometimes, it may seem like a trip to the hospital is in order, the emergency room is not always the best answer. You may be in for a long wait while more critical patients are treated, and the treatment could cost you more money. For minor illness or injury, that needs immediate medical attention, Compass Urgent Care is your better option. Click here to visit our Health and Urgent Care page for our service listing.

Q: How can I decide if I should go to the Emergency Room or Urgent Care?

A: Compass Urgent Care provides prompt treatment for non-life-threatening injuries and illnesses. For all severe conditions like chest pain, stroke-like symptoms, sudden dizziness, sudden weakness or loss of balance, fainting, seizures, excessive bleeding, severe burns, excessive vomiting and vomiting blood, severe abdominal pain, call 911 or go to the nearest emergency room. If you are still not sure, call us and we will guide you.

Q: Who will care for me?

A: Compass Urgent Care’s physicians are board certified. Our staff includes experienced physicians, physician assistants and nurse practitioners. We are equipped with a procedure room and diagnostic X-ray services. On-site pharmacy services and a blood drawing station with laboratory are also available.

Q: How long will I have to wait?

A: Compass Urgent Care patients are generally treated on a first-come, first-served basis. While every attempt will be made to see you as quickly as possible, wait times will be based on the number of people seeking care as well as the seriousness of their condition. Our goal is to see patients in as timely a fashion as possible. For faster service you can make an appointment through ZipPass, our online appointment scheduler, or call us.

Q: What happens after I leave Urgent Care?

A: You will be advised about all follow-up procedures and notified about any findings from laboratory work or X-rays. On request, a complete record of your treatment will also be transmitted to your primary care physician who can provide any necessary follow-up care. If you do not have a primary care physician, we will help you find one in the area for follow-up care.

Q: What types of insurance do you accept?

A: We are contracted with most major carriers in our area. We are unable to accept Medicaid.

Q: What if I do not have insurance?

A: Urgent Care accepts cash, personal checks, Visa and MasterCard.